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Flowers by Martine

Terms & Conditions



1.2 Product (Floral arrangement you require) Made to order arrangements from- Flowers by Martine -website includes ideas as to what arrangements and styles you may wish to purchase. You can contact Flowers by Martine for further information on your order or fill out the contact us form on the website.

1.3 To increase vase life some arrangements may be delivered in bud.

1.4 Some products will be subject to availability during peak periods.

1.5 We reserve the right to substitute a product to the same value and colour depending on availability, we will endeavour to contact you should this occur with no compromise on quality. If we are unable to carry out a required arrangement we will contact you. If we need to refund you this would be within 7 days.

1.6 Local delivery. (See charges in delivery 4.1)



2.1 Prices are valid for a maximum of 14 days after placing your order.

2.2 Prices are subject to change during peak periods.

2.3 Prices for delivery are not included in product price. Please see delivery information (4)

2.4 We reserve the right to change prices on any of the products at the Flowers by Martine online website.



3.1 In order to fulfil your order payment must be paid in full when placing order prior to construction and delivery of your flowers, you will then receive email confirmation of your payment.

3.2 You will be required to provide personal details, these include:



Telephone numbers.

Names of you and recipient.

Payment details.

3.3 Payment accepted by most major credit/debit cards and unless otherwise stated at time of order.

Bank Transfer: Details available on request.



4.1 Delivery charges apply in the specified area.

4.2 Local delivery will be £5.00  within a 5 mile radius, delivery charge of 55p per mile thereafter.

4.3 Delivery to remote areas or to those that are not usually delivered to will be advised of additional delivery charges.

4.4 Requesting delivery for set time cannot be completely guaranteed but we will endeavour to honour such requests where possible, this can be discussed prior to delivery and a schedule put in place.

4.5 All Flowers are made to order to keep quality and freshness our priority, due to the bespoke nature of flowers by Martine and flower longevity same day delivery is not available at present. This is a work in progress and subject to future changes.

Flowers ordered before 10am are available for next day delivery after 12pm.

4.6 We do not deliver on Sunday and public holidays. In some circumstance’s exceptions can be made prior to discussion.

4.7 Please ensure recipients full name and address with correct postcode are included with your order along with your telephone and email, in the event of any problems occurring regarding delivery we can contact you to prevent delays arising.

Whilst every effort will be made to ensure the delivery is met on the required date you acknowledge that on exceedingly rare occasions delivery for the requested term would not be possible. If this should happen you will be given where possible an alternative delivery time or where necessary a refund or credit can be redeemed.

4.8 Delivery to Hospitals, Schools, Offices etc where a third party is involved during receipt of flowers. Signatures of authorised personnel will be needed to except delivery on behalf of the establishment. This person will sign for receipt of goods therefore this needs to be clearly stated when placing the order for this kind of arrangement including any extensions.

4.9 Should the recipient not be home when we deliver we will attempt delivery to a neighbour unless stated otherwise when placing the order, we will leave a card through the recipients letterbox informing them of our attempt to deliver and will obtain a signature from neighbour.



5.1 Orders can be cancelled or amended 24 hours before delivery date, a credit note will be given for future order. Subscription flowers require 48hrs cancellation & a credit will role over to the next months flower.


6.1 We reserve the right to supplement and amend the Terms & Conditions to Flowers by Martine website from time to time changes will be posted and it is your responsibility as the customer to review Terms & Conditions on each occasion you visit the website.

6.2 we reserve the right to suspend, restrict or terminate access to Flowers by Martine online services.

6.3 Beyond reasonable control of Flowers by Martine anything that affected the performance of our obligations under these Terms and Conditions and could not reasonably be foreseen or provided against- for clarity this includes any Pandemic or Epidemic- which would impact the ability for Flowers by Martine to complete obligations within these terms & Conditions and  would be out of our control & closure of the services would be essential due to the safety of the customer and our business

6.4 We shall ensure that we comply with current Data Protection Act and legislation. We will only use personal information given by you for the purpose of fulfilling our obligations under the Terms & Conditions we have set out at Flowers by Martine.

 Any person who is not party to the agreement between Flowers by Martine has no right to enforce the Terms & Conditions,




7.1 At Flower by Martine we are committed to protecting our customer privacy. Customers and recipient’s personal information is considered confidential and therefore shall not be used or shared with any third party.


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